A new Athics webinar dedicated to the customer experience AI agents transformation process.
Thursday 30 January at 12:00 live streaming on Linkedin
Together with Letizia Olivari, Director of the CMI – Customer Management Insights magazine, and Luigi Marzorati, Director of Information Systems of Vega Carburanti we will explore how artificial intelligence is transforming the interaction between companies and their customers between new challenges and opportunities, we will investigate the importance of the human element and organizational culture and we will delve into the use case of the AI agent integrated in Vega Carburanti’s customer service.
What customer experience AI agents can do?
The customer experience is experiencing an epochal transformation thanks to the evolution of artificial intelligence.
Tools like customer experience AI agents are reshaping the standards of customer service, giving companies the ability to anticipate user needs, solve problems in real time and provide personalized experiences at scale.
How AI is revolutionizing customer expectations
The adoption of technologies such as customer experience AI agents is reshaping the way companies interact with their customers and customer expectations.
Traditionally, customer service has been based on reactive models: customers reported problems, waited for responses, and often navigated frustrating inefficiencies, such as long waits or repeated information.
Today’s customers expect immediate responses and tailored interactions. For example, AI customer experience agents can anticipate user needs, solve problems in real time, and deliver highly personalized experiences.
Vega Carburanti’s customer experience AI agent
Vega Carburanti’s use of Conversational AI represents a concrete example of how innovation can transform customer service, integrating artificial intelligence and the human element to offer rapid, personalized and effective assistance. Thanks to the AI agent, developed in collaboration with Athics, Vega Carburanti has optimized its touchpoints, improving the user experience and guaranteeing continuous support, with the possibility of human intervention for the most complex requests.
Find out more about this success story and the opportunities that AI for customer experience can offer your company by participating in our webinar.