AI for publishing is redefining editorial processes, content production methods, and the very role of information professionals. From the automatic generation of text and images to the personalization of content for readers, to support for research and source verification, artificial intelligence is introducing new possibilities—and new responsibilities—for the world of information.
Editorial teams that choose to integrate AI tools for publishing are discovering that these technologies do not replace human creativity, but enhance it. The automation of repetitive tasks, the ability to analyze large volumes of data, and the possibility of building a more direct dialogue with the public now represent strategic levers for more effective, timely, and personalized communication.
New webinar Athics: “AI for publishing”
Athics is dedicating its next webinar to the topic of “AI for Publishing”: an opportunity to discuss the use of artificial intelligence in publishing, accompanied by Letizia Olivari, journalist and editor of the magazine CMI Customer Management Insights.
The “AI for Publishing” webinar is part of Athics’ series of meetings dedicated to exploring the potential of artificial intelligence in various business and innovation contexts.
📅 When: Wednesday November 26th
🕛 12:00 pm CET
📍 Where: Live on LinkedIn
An example: CMI’s “Librarian Chatbot”
CMI – Customer Management Insights is a magazine dedicated to customer culture, which for years has collected and shared experiences, practices, case studies, and technologies related to Customer Experience, Customer Centricity, CRM, and Customer Service.
Through the magazine, Knowledge Library, training sessions, and Technology Index, CMI offers its readers a constantly evolving knowledge ecosystem, designed for a community of managers and professionals in Marketing, Sales, Digital, Operations, and IT.
In an increasingly vast and fragmented information landscape, even the most useful content risks remaining invisible. From this challenge, CMI’s Chatbot Librarian was born, a concrete example of “AI for publishing,” developed with Athics technology to give voice to the Knowledge Library and transform it into an intelligent assistant capable of:
- Answer readers’ questions about published research,
- Guide readers to discover the most relevant content,
- Explain complex concepts in clear and concise language,
- Propose thematic courses and customized mini-training modules.
The result is an informative experience that becomes educational: the chatbot not only facilitates access to qualified content, but organizes it into learning paths consistent with the user’s interests and skills, in line with CMI’s mission to spread managerial culture and practical knowledge.
CMI’s Library Chatbot thus represents a concrete example of how AI for publishing can transform the relationship between information and readers, offering a new paradigm of interactive and participatory knowledge.